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Mr. Oscar Balaguer
As a care manager with Rona Bartelstone Associates, you oversaw my mother, Catherine's care from
October 22, 2001 until she passed away on December 27, 2005. I have voiced to you over the years
my appreciation for your work, and I now want to acknowledge more formally what a great job you
did for Mom and me, and how important that was to us.
My mother lived in Florida and I reside in California, so when she needed care management it was
essential to find someone I could trust. During my first interview with you I realized Mom would
be in good hands, and you never let us down. You have been skillful, reliable, caring, and determined
in responding to my mother's changing needs. You made a point of always being available when Mom needed
you, and because of your conscientious communication with me, medical personnel, and other, I always
knew exactly what was happening with her.
My mother was private person who had long resisted professional assistance. With tact, personal warmth,
and persistence you gained her trust and became her friend and confidant. The personal affection which
my mother came to feel for you, and the warm regard which you gave her, added immeasurable to the quality
of her last years. During the time you were her care manager, my mother had numerous hospitalizations,
moved to the assisted living facility where she lived several years, and went into her final decline.
I often had to rely heavily on you to assess and deal with problems, and your judgment when Mom's condition
required immediate action was always sound.
Before Mom's move I had inspected a number of assisted living facilities, but none were satisfactory until,
prompted by a precipitous crises in her health, I visited the one you had suggested. I quickly realized you
had found the right place. Moving Mom was difficult. It signaled an irrevocable change in life-style, it was
Christmas, Mom was weak from a hospitalization and wanted to return to her familiar surroundings, and several
family members aggressively questioned the need to mover her and my motives for doing so. As chance had it,
you were out-of-state on a long-planned Christmas holiday with family. You had advised me well in advance that
you would be on vacation, and it would have been perfectly appropriate for you to refer me to you backup. Instead
you made yourself available to answer my many telephone calls, gave me sound information and advice on myriad
issues, and provided much-needed moral support. Although the service you provided at the time is particularly
noteworthy, it is representative of the attitude you consistently presented Mom and me - always performing
above-the-call-of-duty.
You continued your vigilant, efficient, and kind care through Mom's last days. I remember well her holding your
hand in hers a few days before she passed, murmuring, "…old friend…" The day she died, you were on the job,
coordinating caregivers, arranging for medical equipment, and bringing her your bright smile.
I am grateful for the outstanding professional and personal support you gave us, as I'm sure are all you clients.
Please be aware, as you deal with your profession's many frustrations and upsets, of the great good you do.
I wish you much success and happiness in your future life.
Mrs. Marlene Finkelstein
With my dad reaching ninety and my mom's memory slipping and more, and me living 1200 miles away, arranging for
a care manager to be my eyes and ears seemed the most logical option. Having had a previous, positive experience
with the Rona Bartlestone Agency, I called again to discuss my immediate needs.
Our goal was to allow my parents to continue to live independently in their lovely West Palm Beach condominium and
to have someone overseeing their wellbeing and 'be there' for them if any emergencies arose. My parents were
understandable hesitant but the fact that they had a personal friend who knew Rona Bartlestone and my reminder to
them that as an only child and living so far away, I needed a surrogate sibling, sold them.
Gail Edelman was assigned to the case and my joking sales pitch all but came true. Gail was a lifesaver. Her
experience, insight, understanding, kindness, and thoughtfulness provided relief and comfort for me and nourishment
and security for my parents. I felt relieved when I realized that Gail 'got it' and had a real grasp of the dynamics
in the family. Gail saw us through the good times and the rough ones; she developed a trusting connection with my
mother (which was not an easy task) and a special open, safe relationship with my father, who had been shutting down
in response to my mother. There were times when we talked daily with Gail, making it feel like a real life sibiling.
We laughed and cried together as we planned for their move north to an assisted living facility where they could be
closer to the family.
We could not have done it all without Gail and my dad still asks about her, as she became very important to him.
Gail's forethought, planning, excellent advice, encouragement, and support left us all knowing that we were cared
about and not alone.
For more information on any of the above and how we can help you, please contact:
Rona Bartelstone Care Management & Home Healthcare
phone: 1.800.678.7224
email: info@rbacare.com
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